But I'm unable to update to the proper driver. Support told me it's recognized as Guillemot DFU device, and that it should be 'STMicroelectronics STM32 BOOTLOADER' and that this means it's a driver issue.
I'm trying to perform a firmware update to see if it fixes the issue but in QMK Toolbox the keyboard is recognized as being in DFU mode, but when I try to flash it with the new firmware it won't work ('No DFU capable USB device available', see log below). I have an issue where the top row (ESC + Fn keys) of my keyboard doesn't work.